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About Tata 1mg

India’s leading consumer health platform offering accessible, affordable healthcare through e-pharmacy, e-diagnostics, e-consulting, and offline stores. Trusted partner for hospitals, enabling consumers to learn about medicines and find cost-effective substitutes.

More info: https://www.1mg.com/aboutUs

Team Overview

The B&M Retail team ensures excellent in-store pharmacy operations, diagnostics, and e-consultation services. Collaborates with Warehousing, Merchandising, and Marketing teams for service and operational excellence.

Key Responsibilities

Financial Performance and Sales

• Achieve daily sales targets with shift-wise allocation (private label, BigBasket, generics, high-margin categories, diagnostics).
• Build business relations with local doctors, gyms, salons, grocery chains, and partners.
• Ensure and validate staff prescription reminder calls and follow-ups on dormant/lapsed/high-value users.
• Maintain commitment register and timely order closures.

Omnichannel Business

• Ensure 0% pushback on all omnichannel orders.
• Maintain 0% breach in order processing TAT.
• Conduct root cause analysis (RCA) on pushbacks and breaches; implement corrective actions.
• Guide team on RCAs and improve future responses.

Team Management, Business Review, and Training

• Motivate and manage team performance.
• Oversee roster, leave, and attendance management.
• Identify and resolve team challenges.
• Communicate targets, achievements, and incentives clearly.
• Review daily performance and plan targets.
• Conduct periodic knowledge checks and training on medicines, private labels, generics.
• Guide professional telephone and WhatsApp communication.
• Nominate team members for central training programs.

Customer Service and Experience

• Ensure team grooming, etiquette, and customer service standards.
• Attend and service in-store customers effectively.
• Respond to all customer calls and WhatsApp messages within 15–20 minutes.
• Build long-term customer relationships.

Inventory Health

• Validate 100% accuracy in daily inventory inwarding and proper SKU putaway.
• Ensure removal of expired, near-expiry, and non-moving items.
• Ensure bounced items are recorded.
• Assign and validate physical SKU audits daily.
• Ensure dispensing accuracy in quantity and batch.
• Train team on inventory accuracy and resolve issues.
• Monitor local demand and competition; request relevant inventory.
• Stay vigilant for theft and pilferage.

Marketing Activities

• Plan and schedule outdoor marketing through team rosters.
• Monitor staff performance during marketing campaigns.
• Ensure staff promote current offers to customers.
• Lead by example in marketing initiatives and growth efforts.

Qualifications & Skills Required

• Bachelor’s degree or Diploma in Pharmacy with 5-8 years of experience.
• Valid State Pharmacy Council registration.
• Strong customer service and communication skills.
• Computer proficiency and pharmacy software knowledge.
• High attention to detail, multitasking skills, and ethical conduct.

Why Join Tata 1mg?

• Dynamic, fast-growing environment combining Tata’s legacy and 1mg’s startup agility.
• Committed leadership focused on making Tata 1mg a great workplace.
• Equal opportunity employer valuing merit and diversity.